Customer Service

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Customer Service

Customer Service

Ordering
Privacy
Security
Payment, Pricing & Promotions
Order Confirmation and Cancellation
Shipping

Ordering: Our goal at the PhiCube is to make purchasing products simple, secure and fast. When shopping at our site and you see a product you would like to purchase just select "Add to Cart" to add the product to your shopping cart. You can see what items are in your shopping cart by selecting "My Cart" at the top of the page where you can remove products from the shopping cart or change quantities. If you are ready to start a secure payment transaction, select "Proceed to Checkout" from the "My Cart" page or "Checkout" at the top of any page. At this point, you will be redirected to a secure site where we will request personal information to complete your transaction.
Privacy: We respect the privacy of all our patrons and only use personal information to serve our customers better. We will never offer any part of your personal information to a third party. For a complete disclosure of what information is collected and how it is used, please refer to our Privacy Policy. This Privacy Policy was created in accordance with the Federal Trade Commission's Fair Information Practice Principles (FIPs), a guideline that represents widely-accepted concepts concerning fair information practice in an electronic marketplace. By visiting our website and/or providing your information to us, you are accepting the practices described in this Privacy Policy.
Security: The security of the personal information that you provide is very important to us. All transactions are completed using a 128-bit secure socket layer (SSL) protocol which encrypts any transaction data so that it cannot be decoded by third parties. In addition to SSL, our site is compliant with PCI Data Security Standards (PCI DSS). PCI DSS is a set of comprehensive requirements for enhancing payment account data security. PCI DSS was developed by the PCI Security Standards Council which includes the major credit card processors including American Express, Discover Financial Services, MasterCard Worldwide and Visa to help facilitate the broad adoption of consistent data security measures on a global basis.
Payment, Pricing & Promotions: PhiCube accepts Visa, MasterCard, Discover, American Express and PayPal. If we are unable to process your payment method please check to ensure you entered the card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists. We work hard to ensure the accuracy of pricing at PhiCube, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. Prices are subject to change without notice and subject to acceptance at order confirmation.
Order Confirmation & Cancellation: Once your order has been placed, a confirmation email will be sent to the email provided at the time of order. You may cancel the order at any time before the order has shipped for a complete refund. To cancel the order, you can email us at support@phicube.com or call us at 513.272.0800.